FAQ

How long does shipping take?

For standard shipping, products are shipped within 24 hours from when your order is placed and can take up to 3 working days to arrive.

There is also an overnight courier option at checkout.


What does VAPR. stand for?

VAPR. is just a clever abbreviation for 'vaper' which describes someone who vapes.


Can I return products and get a refund?

H&S issues mean we cannot accept returns based on satisfaction. Our vape kits come with 3 month manufacturing fault warranties. All our clearomizer and atomizers have a ‘Dead on Arrival’ return policy.


How does my device work?

There are 3 main components to a vaping device:
1. Battery
2. Clearomizer or tank (the thing that holds the e-liquid). Usually a plastic or glass vial with a wick inside and a coil of resistance wire that heats up.
3. The e-liquid

The battery sends a current through the coil of resistance wire (inside the clearomizer) which has been wrapped around a wick or cotton which is gently heated to evaporate and turn the saturated e-liquid to vapor.


Why won't the device turn on?

Ensure your device is fully charged and click the on button five times consecutively to “unlock” the device.


What are 18650 batteries?

18650 describe the size of the battery. 18650 batteries have a diameter of 1.8mm and a height of 65mm. Most vaping devices take 18650 batteries.


Is vaping healthier than smoking cigarettes? 
Our e-liquids do not contain tar or carbon monoxide that is found in tobacco.

A recent report released by Public Health England (a UK governing body) has stated that vaping is 95% less harmful than smoking.


Will vaping help me to quit smoking? Can I use vaping products alongside traditional tobacco products?

Vaping has helped countless smokers to quit. There is no guarantee it will work for you, however the success stories number in the millions and are rising! You can of course use tobacco alongside vaping but we tend to find that tobacco cravings can be reduced by increasing the level of nicotine percentage in your e-liquid, or upgrading to a more powerful device or higher quality e-liquid.


Is it okay to vape indoors?

Because there is no combustion, vaping NOT affected by smoking-ban laws, so it is down to the discretion of the building owners whether they will permit the use of vaporizers. Please remember that vaping is still relatively new to New Zealand, and we want to foster a friend and understanding attitude towards this practice by the general public. To avoid confusion and any unwanted attention, we recommend that you vape in designated smoking areas and if you ARE vaping indoors, remember to check with the owners/staff first!


Can non-smokers use this product?

So if you’ve thought about vaping even though you’re not a smoker, you should first spend some time thinking about the decision on your own and doing your research into it. Consider why you want to vape, what you think you’ll get out of it, and how it will affect your life before you start. It will allow you to make an educated decision on your own.

We believe that vaping is a great way to deliver both nicotine and throat hits to smokers who are looking for a much healthier alternative to curb their desires. We primarily exist to deliver a high quality range of vaping products for that sole purpose.

 

 

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